Call Flow Planning
Agree greetings, questions, business hours and the situations that need a person.
AI Receptionist Services
for Australian Businesses
Keep the conversation going. Even when you are busy.
DonutLabs sets up AI receptionist workflows for Australian businesses. Help callers leave useful enquiry details, request a booking or reach your team, with call handling designed around your approved information.
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✳AI assistantBusiness information, made useful
I'm looking for an architect for a home renovation.
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Start with a studio whose work fits your space and style.
Form & FieldResidential architecture & interiors
Explore their projects and discuss your renovation.
Visit website ↗Ask a follow-up ↑
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MYour enquiriesKeep the conversation moving
J
New website enquiryLet's talk about our renovation
NowHi, we'd love to discuss our home…
S
SarahProject consultation
9:12Thanks for getting back to me…
A
AlexWebsite enquiry
8:46Could you tell me more about…
T
TaylorOur next steps
YesterdayTuesday works well for us…
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Ready for your team
Details captured. Follow-up organised.
Discovery → enquiry
AI receptionistClear project scopePractical handoverMelbourne & Australia wide
AI Receptionist Services
Choose the support you need. We agree the deliverables and responsibilities before work begins.
Enquiry Capture
Collect the details your team needs to assess and respond to an enquiry.
Booking Connections
Scope calendar or booking integrations after checking system access and availability rules.
Human Handover & Testing
Test common calls, unclear requests and escalation paths before enabling the agreed workflow.
Work Completed
Explore AI receptionist workflows for calls, enquiries and booking requests.
Cover busy periods
Capture useful enquiry details
Support booking requests
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Fast answers. A thoughtful handover.
Call handling should make getting help easier, with a clear path to a person when needed.
Speed is an AI advantage.
Consumers surveyed believed an AI agent was better at responding quickly.
Keep people in the loop.
Respondents preferred interacting with a real person. An AI receptionist needs a useful human handover.
How We Deliver
AI Receptionist
A practical plan. Room for your feedback.
Here’s how we approach ai receptionist, with you involved along the way.
Let’s plan your projectDefine the task and boundaries
Map the use case, source information and supported systems. Agree approval points and situations that need a person.
Plan & agreeConfigure and test the workflow
Build the agreed setup and review representative examples, unclear requests and handover behaviour.
Develop & reviewHandover and review the pilot
Explain ownership and maintenance, then review the pilot against the outcomes agreed at the start.
Handover & improve
What does an AI receptionist do?
It uses a configured voice workflow to answer calls, ask agreed questions and pass information to your team or a supported booking system. Its scope is defined before setup.
Can it use my current booking system?
That depends on the system’s integrations and access. We check compatibility and confirmation rules before including booking functionality.
What happens when a caller needs a person?
We configure an agreed transfer, message or callback route and test it. Complex, sensitive or unsupported requests should be directed to your team.
Can it answer calls after hours?
An after-hours workflow can be configured. We agree what it may answer or collect, and how staff receive requests that need follow-up.
How much does ai receptionist cost?
Pricing depends on the agreed deliverables, complexity and any ongoing support. We review your requirements and provide a proposal that identifies the scope and relevant third-party costs.
Discuss Your
AI Receptionist Project
AI receptionist starts with understanding what you need.
Bring your ideas, existing material or the problem you are trying to solve. We’ll work through it together.
Let’s work out what’s right for you.
- Your goals and current setup
- The work and deliverables involved
- A clear scope and project quote